Privacy Policy

This privacy policy explains how The AV Touch uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies? • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

The AV Touch collects the following data:

Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide The AV Touch with the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

How will we use your data?

The AV Touch collects your data so that we can:

Process your project and manage your client portal and payments.

Occasionally we may email you with special offers on other products and services we think you might like.

When The AV Touch processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

The AV Touch securely stores your data within our client portal system Dubsado. Dubsado is fully compliant with GDPR and US privacy regulations, their privacy policy can be found here - https://www.dubsado.com/legal/privacy-policy

The AV Touch will keep your data for no more than two years after our last communication. Once this time period has expired, we will delete your data by removing your details from our client portal area.

Marketing

Occasionally, The AV Touch would like to send you information about products and services of ours that we think you might like.

• If you have agreed to receive marketing, you may always opt out at a later date.

• You have the right at any time to stop The AV Touch from contacting you for marketing purposes.

• If you no longer wish to be contacted for marketing purposes, please unsubscribe.

What are your data protection rights?

The AV Touch would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request The AV Touch for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification - You have the right to request that The AV Touch correct any information you believe is inaccurate. You also have the right to request The AV Touch to complete information you believe is incomplete.

• The right to erasure – You have the right to request that The AV Touch erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to object to The AV Touch’s processing your personal data, under certain conditions.

• The right to object to processing – You have the right to object to The AV Touch’s processing of your personal data, under certain conditions.

• The right to portability – You have the right to request that The AV Touch transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us-

Email: TBC when website is created

Telephone: 07711098752

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information please visit: https://ico.org.uk/your-data-matters/online/cookies/

How do we use cookies?

The AV Touch uses cookies to help us understand how you use our website.

What type of cookies do we use?

You can find information on here on the types of cookies we use: https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses

How to manage cookies

You can set your browser not to accept cookies, however, some of our website features may not function as a result.

Privacy policies of other websites

The The AV Touch’s website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

The AV Touch keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7 May 2020.

How to contact us

If you have any questions about The AV Touch’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us –

Email: TBC when website is created

Telephone: 07711098752

How to contact the appropriate authortiy

Should you wish to report a complaint or if you feel that The AV Touch has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office - https://ico.org.uk/